Contact us: support@srs-hotels.com
Frequently asked questions (FAQ) and help.
Making a reservation
How do I make a hotel reservation?

Our reservation process is very simple:
• Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search button. A list of hotels will appear on the screen. For more information, click the Book link or click the hotel image.
• After room types and rates are displayed at your screen, you will be able to choose a hotel by clicking on the Book button on the right side of the screen.
• After you have selected your desired room type, you will be taken to a "Srs-Hotels.com - Secure Reservation Request" form. Then you will need to review the "Reservation Information" and to fill in the blanks on the "Guest Information" section. Make sure your name and email address are spelled correctly.
• After you fill out all of the needed information, press the "Submit Reservation" button.
• If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will send you an email within 24 hours.

Do I pay for the reservation services at Srs-Hotels.com?

No. Our reservation service is free.


Credit card safety
Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, Srs-Hotels.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What credit card types are accepted for guarantee/deposit?

The card types accepted for guarantee/deposit are: Visa, MasterCard, Diners Club, Airplus, Carte Si and American Express.


Confirming a Reservation
How long will it take Srs-Hotels.com to respond to my reservation request?

Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at support@srs-hotels.com.

Will I get an Itinerary Number?

Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Srs-Hotels.com. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.

How do I check on my request for a lodging?

You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.

Will I receive any written confirmation of hotel reservation?

No. The email confirmation you receive from Srs-Hotels.com is all you will need. It displays your Srs-Hotels.com Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.


Canceling a Reservation
What is the cancellation policy on my reservation?

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival. However, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty by the lodging provider. Cancelling after the stated period will result in a cancellation penalty fee from the lodging provider. Some reservations are non-refundable and cannot be cancelled after booking.
If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

How do I cancel a reservation?

Use the "View/Cancel Reservation" link provided on the home page.

How can I be sure that the reservation is really cancelled?

Once you cancel your booking, we will send to your e-mail address the confirmation of the cancellation.


Miscellaneous
Is the room rate per person or per room?

All rates displayed are per room, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

What is the difference between Double room and Twin room?

A double room normally has one large bed for two persons, while a twin room has two beds.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?

If special requests are accepted by the hotel, a special section will appear on the Reservation Form. You could insert your requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. However, we cannot guarantee that your requests will be granted because they are subject to availability.

Is parking available?Is it free?

Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.

Our children will be with us... do they stay free?

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.

Do hotels have minimum age requirements?

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.